Your Name

Remote • Healthcare • Enterprise Customer Success
I help hospitals and enterprise clients drive adoption, outcomes, renewals, and expansion—especially across complex clinical workflows.

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Enterprise Onboarding Adoption & QBRs Renewals / Retention Executive Stakeholders Healthcare IT Workflow Enablement Incidents → Root Cause Cross-functional Leadership

Selected Case Studies

Implementation → Adoption

Standardized onboarding + training plan for enterprise healthcare customers; reduced time-to-value and improved stakeholder alignment.

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Escalation Management

Led a cross-functional response to recurring production issues; stabilized the customer environment and restored trust.

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Renewal Story

Built an outcomes narrative + executive QBR cadence that supported renewal and expansion conversations.

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Case Study 1 — Implementation → Adoption

Context: Enterprise healthcare customer onboarding across clinical + IT teams.

My role: Owned adoption plan, stakeholder mapping, enablement, and success metrics.

Actions:

Created onboarding milestones, training path, and go-live readiness checklist.
Established weekly cadence + executive updates; removed blockers across teams.
Defined success metrics (usage, workflow adoption, ticket trends).

Results: Faster stabilization post go-live, clearer ownership, better adoption visibility. (Client details anonymized.)

Case Study 2 — Escalation Management

Problem: Recurring incidents affecting clinical operations and trust.

Actions:

Led incident comms, triage, and root-cause collaboration across Support/Engineering.
Implemented a prevention plan (runbooks, monitoring, change control).
Converted fixes into customer-facing reliability narrative.

Results: Reduced repeat escalations; improved customer confidence and executive alignment.

Case Study 3 — Renewal Story

Problem: Renewal risk due to unclear ROI and fragmented stakeholder buy-in.

Actions:

Built an outcomes summary (value delivered, adoption, risk reduction).
Launched QBR cadence and exec sponsor engagement.
Aligned roadmap + support themes to customer priorities.

Results: Stronger renewal positioning and clear expansion path.

Contact

Email: you@email.com

Location: Orlando, Florida, United States (Open to Remote / US time zones)

Languages: English • Spanish • Portuguese